• Some locations will only accept mobile tickets, unfortunately, you will not 
be able to purchase tickets and attend without a smartphone
.
• You can also forward your S34T email with tickets to a friends smartphone.

• For a mobile only event, all you need is your smartphone
 for scanning your tickets or the 
printed version of your tickets
 if QR codes are accepted for that event .
• Please bring your I.D. just in case there are wifi issues or equipment failure at the event.

• Once you purchase your ticket(s), you will immediately receive a confirmation 
email which also has your tickets
 for admittance into the game.


• You can login to your S34T account and click on the Hamburger icon on the top right navigation bar, then click again on YOUR TICKETS.
• Locate your tickets for the specific game you are looking for and 
select those tickets.
• In addition, you can see the tickets in the email that was sent to you when you originally purchased the tickets.

• Yes, you can print your tickets by accessing your S34T account and 
clicking on the specific game you are attending and use your printer to print page.
• Some venues may be "mobile only", which means you will need to 
show your smartphone to present your tickets and they will be scanned at the gate. No printed tickets will be allowed
 at some locations. Please bring I.D. just in case there are wifi issues or equipment failure as there are backup precautions in place to insure everyone who purchased a ticket can always GET IN THE GAME.

• Show your mobile pass on your smartphone. After each event your 
mobile pass will reset and ready to use for the next event.

• Click on the hamburger icon on the top right navigation and then click on YOUR TICKETS to confirm your tickets are in your ticket folder.
• Check your spam email box






• You if you click on the hamburger menu in the top navigation you can then click on PROFILE.
 You can edit your information there.

• Your ticket is not gone, it can be found under YOUR TICKETS. It will be marked as used.

• There is a timestamp noting when the ticket was redeemed; if 
prior to the event, and it wasn’t accounted for at the venue, 
most schools will understand and allow you entry into the 
event.


• Your school may not have any upcoming events that they chose to 
sell on S34T
• We are still working on getting all high schools on our platform... your school may not be using S34T yet. Ask them Why?

• The event might be sold out
• The event might not be part of the Digital Ticketing process yet

• The school may have elected to cut off online ticket sales at a 
certain time


• Some locations will only accept the tickets via your smartphone for 
entrance into the game
. Your ticket will be scanned from your smartphone by a staff member which will grant you admittance into the event.
• Once the ticket taker scans your ticket(s) directly from your smart phone, that specific ticket will become invalid and unable to be used again.


• Unfortunately, S34T has a no refund policy
, you would have to speak directly with the school.

• For cancellations, it is up to the school if they allow refunds or 
offer tickets for a future event.

• For postponements, your ticket will still be valid for the new date 
and time.

• Some schools will have a Fastpass Line which enables the consumer to purchase a combo meal in advance and bypass the lines due to the cashless transaction.
• Some schools will opt in to sell school merchandise in advance of the game and all you need to do is bring your smartphone to the Fastpass Merchandise line for a quick and easy transaction.

• Yes you can and S34T will share in the revenue that is generated from any local advertising buy that is placed on the S34T’s local inventory

• "Tag" Technology stands for "Tap" & "Go". The Ticket Taker will Tap your phone and then the phone will ask again for CONFIRMATION to "Redeem" ticket. When Tappeda 2nd time, you can then Go...GET IN THE GAME